Wednesday, October 21, 2009

What Any Business Can Learn From Chef Gordon Ramsay

I'll admit it, I love watching any TV show with Gordon Ramsay in it, but “Ramsay's Kitchen Nightmares” is my current favorite. He’s brazen and harsh. He swears like a man and belittles people. Not my style of leadership, but it makes for great TV. I like the show because he gets down into the inner workings of a small playing and peels away the onion to encounter any issues that might be hampering the playing from growing. So, I've outlined 6 things we crapper all learn from Gordon Ramsay, followed by a question you crapper ask yourself to see how you rate by his business strategy. #1 - It all starts with the customer. One of the first questions Chef asks the edifice he is working with is how many people hit distant for the evening. More ofttimes than not, it's a pretty low number, so he observes for a period to encounter out why. In most cases (or there wouldn't be a TV show) there are serious issues with the artefact the entire edifice is run. He also takes to the streets; in many shows he walks the streets of the municipality to observe other restaurants and he'll stop people and ask what they think most the edifice he's trying to help. Question: When was the terminal time you surveyed your customers to encounter discover what they think most your business, your product or your service? #2 - Chef Ramsay gets at the groundwork of the business. He wants to intend to undergo the owner of the locate to encounter discover how the business got into bad shape in the first place. He wants to see the owner's passion for what they do. He works with the body to make sure they hit a proper groundwork and that the person leading the calculate is truly leading the charge. Then he gets into the real groundwork of the business. According to Ramsay, success starts with a clean kitchen and in many cases that's the first thing that gets done. Question: When was the terminal time you did a proper "cleaning" of your playing to make sure it’s in order? It could be cleaning discover old inventory lying around or it could be actually cleaning up your office environment. Spring cleaning is ever a great idea for a firm start! #3 - The creation needs to be good. Chef wants to undergo who is making the matter and what ingredients are being used. He wants to undergo if the body is capable of doing what needs to be done. Then he works with them to make a great creation (in this case, menu) and changes the artefact they think most what they're making and how they're presenting it. Question: Is your creation or service the best it crapper be? What would it take to intend it to the incoming level? Do you need to change the artefact your body thinks? #4 - The undergo needs to be good. Ramsay module go to the extent of training the body himself to make sure that reservations are being booked in a artefact that doesn’t overflow the kitchen. He'll make sure that the body is offering entrées that the kitchen crapper make quickly and tries to intend them thinking most the customer experience. Then he'll go to extremes and redesign the restaurant and give it a clean, friendly and updated look. Doing this has ofttimes given the body a morale boost, which ofttimes leads to a great experience. Question: When was the terminal time you looked at your location, or your website? Putting a firm coat of paint on your walls, changing your face door entrance, or reducing the number of clicks your website visitors hit to go through might be just the thing your business needs. #5 - A playing needs to market itself. Obviously you can't intend the word discover without a great creation and a great experience, but now there's something to speech about. My favorite thing most this show is that Chef knows how important it is to intend the word out, from the signage discover face to success over customers on the street. For an Amerindic matter restaurant, he had Amerindic dancers perform in the neighborhood and hand discover food; for a Soul Food edifice he set up an exterior BBQ and gave matter away. He's a true marketer at heart, which is what I love most him. Question: What creative things are you doing to intend the word discover for your business? #6 - Get backwards to the customer. After it's all said and done, Chef Ramsay asks for feedback. After the dining experience, he wants to keep the playing in check so getting comment cards backwards from the customers is critical. Question: Are you asking your customers for feedback constantly, then acting on it? There you hit it, 6 reasons ground I think there's a lot to learn from Gordon Ramsay. The meat of ground he’s effective is laid discover above; imagine what crapper happen when you interpret these tips with your own special sauce.

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